This is a real conversation between me and friend about her Unique Selling Proposition. When we finished I realized our conversation is exactly what businesses need to help discover their USP. You confuse your lose!
Instead of me preaching, you can just see how it comes together.
The struggle to discover a USP?
Jace: When creating a business you have to bring some type of value to the market place and you need to find people that will give up their hard earned cash for your product or service.
Value and customers go hand in hand. If you don’t have value you won’t have customers. If you don’t have customers your value really doesn’t matter.
What value are you going to bring and who are the customers?
Since you are starting a spa you need to ask what kind of services are you offering.
Spa? Cranial? Wellness? Massage? What is it?
What needs are you going to fill? What are the benefits?
You have to figure that out first and I don’t think you have.
Friend: Blualignment is about Body Alignment. Lol. bluAlignment “bringing you back to your body” is about organizing your body so that you don’t feel pain anymore. Tension, stiffness, etc. are not supposed to be an aspect of everyday life. Your body should be injury free. BluAlignment was created to bring you back.
Jace: Lol….ok so forget bring you back. That is confusing.
Friend: lol…My value is that I am getting people out of pain.
Friend: and teaching people how to get out of pain
Jace: Organize your body so that you don’t feel pain anymore. Now that makes a little more sense. Lol…bring you back to your body sounds like it should be on a soap commercial…haha
Friend: Lol….you never got it? My core mission is to help people out of pain, and that includes psychological pain, body pain and how its all woven together.
In the beginning, I’m starting with the physical, but it will expand to be all encompassing.
Jace: Nope never got it. You don’t say that anywhere on the site. Why not just say it?
Friend: Yeah…I should. It’s because I think a lot and say a little. Alos because I think I have to learn a 100 things everyday before I can help anyone, but its all just excuses like you said before.
Jace: Why not just say it?
Friend: Yeah. I haven’t really known how to say things on blualignment because I imagine myself 10 years in the future and I don’t think I know how to give what I want to give.
Again, it goes back to excuses. And school, and biding my time. and having a whole lot of faith in my future self. and not a lot in my current self. So, yeah I agree. I need to say it differently.
Jace: Yeah but I wouldn’t worry about that right now you can worry about that after you get customers you fake it till you make it.
Friend: OK. Whats directly wrong with how I am saying it now?I mean clarify when you said “you just need to say things a little different.”
Jace: Okay…so take a look at your website.
Friend: I did I am I didn’t say anything about helping get people out of pain.
Jace: Does it say anything about pain in the top two sections? Does it say anything at pain anywhere?
Friend: Nope. It does not. I just had this assumption thats why people see bodyworkers.
Jace: so that’s a perfect example…How is anyone supposed to know that you can solve their problem if you don’t tell him you can?
Friend: But yeah, stop assuming. start saying simple things. Simplify. Simplify. Simplify.
Jace: In marketing you cannot ever assume you have to treat everyone as if they’re 5 years old. The very first section needs to tell people the benefit. After that you can then have the section about you. So let’s adjust that whole top section of the website to address the fact that you get rid of people’s pain.
Friend: Can it be simple like: “BluAlignment’s mission is about helping you out of your pain. After a lifetime of chronic holding patterns and injury; come in to realign your body, relax, and rejuvenate. “
Jace: :|…Kind of….:(
Friend: BluAlignment is about reorganizing your body to live a pain-free life. After a lifetime of injuries and chronic holding patterns; come in to realign your body, relax, and rejuvenate.
Lol…I’m a sensitive person, but my feelings aren’t easy to hurt. So no stress about truth if ya feel me.
Jace: Think 5 year old
Friend: Lol…OMG…Bodywork is so second nature. I don’t even know anymore what normal people know about their body…SHIZ
Jace: No Swearing…:)
Friend: I didn’t. I changed the spelling
Jace: I promise you if you can figure out how to be simple people automatically gravitate towards your message. I should be writing all of this down and making a book out of it. haha
Friend: Ok what about this? “After a lifetime of injuries and chronic holding patterns; come in to realign your body, relax, and rejuvenate bringing you one step closer to a pain-free body.”
Jace: When somebody asks you what do you do…. What are you going to tell them? Imagine telling somebody that in an elevator. What would they think?
I can see it now… imagine leaning over putting your arm on their shoulder and saying…After a lifetime of injuries and chronic holding patterns; come in to realign your body, relax, and rejuvenate bringing you one step closer to a pain-free body.
Friend: Hi. Guy, I have 10 seconds with. I work with the connective tissue in your body that is responsible for organizing and compartmentalizing your body. The work I do frees your body from old injuries and stress. Ok BYEEEE…. Lol
Jace: Yep and they would say that girl’s crazy…
Friend: Ok let me try again
Jace: Yes think about it. You need to start there. If a customer doesn’t know what you do within 5 Seconds of hitting your website you lose. When you confuse you lose.
Friend: Getting you out of pain. done…:) Does your 5 yr old get that?
Jace: Closer… So when people ask you what you do? I get rid of people’s pain….
Friend: I get rid of peoples pain by touching them….lol
Jace: You don’t need to say how you do it yet. You let them ask that question. Or that happens in your next sentence. Think about it this way. If somebody is in pain and they meet you and you tell him/her you get rid of pain….what do you think happens next?
Friend: They say “hey, i was gonna ask for your number anyway, but now this is perfect. got a card?”
Jace: hahah…You’re thinking the wrong clientele. I picture an old lady in an elevator. Your picturing some dude at a dance
Friend: aw. Ok. You’re right. Too many guys in my life. Old lady. I like this.
Jace: Ok so now you need to adjust the message
Friend: Ok, but if i say I help people get out of pain. You said its closer, but not quite.
Jace: Well you have kind of the second section which also talks to the benefit to the consumer. What is the end result that the consumer wants?
Friend: what about something like this? Bringing you out of pain and towards optimal health through touch therapy.
Jace: Once again why did you go back. I can bring somebody to church…I can bring somebody on a date… I can bring something to work…but I would never say I can bring me out of pain. Do you get rid of people’s pain or not? Or are you bringing them out of pain? whatever that is. Why not “I get rid of people’s pain through touch thearpy.”
Friend: Ok. point made. Is this 5 yr old worthy?
Correcting imbalances in the body giving you guaranteed and lasting pain relief, while allowing you to unwind and relax. Call for a free consultation. Maybe I won’t say guaranteed. Just never mind for a second. I’m editing it again.
Jace: Haha…Guaranteed is a good thing. People want guarantees. They hate risk and a guarantee eliminates risk.
Friend: Life is a risk. But yeah I get it Im just kidding btw, sort of. How does this sound… is it too much?
BluAlignment corrects imbalances in the body that gives guaranteed and lasting pain relief, while simultaneously allowing you to unwind and relax enabling your body’s self-healing mechanism. Call for a free consultation.
What does guaranteed even mean? That no matter what, you won’t leave this office with pain… Or does it mean if I can’t deliver, I assume full responsibility including ownership of compensation?
Jace: Yeah they guarantee doesn’t work in this situation. Basically I guarantee is the stuff you do works. That sentence is kind of messed up. You’re referring back to in balances. What do you think of when I say Geico?
Friend: 15 minutes could save you 15%
Jace: Think of the size and what Geico actually really does behind the scenes. They’re humongo company that does billions of dollars and the only thing they want you to think of is 15 minutes could save you 15%.
You’re still overthinking. List to it.
“BluAlignment corrects imbalances in the body that gives guaranteed and lasting pain relief, while simultaneously allowing you to unwind and relax enabling your body’s self-healing mechanism. Call for a free consultation.”
Friend: BluAlignment uses touch therapy to correct imbalances in the body that gives guaranteed and lasting pain-relief. Call for a free consultation.
Even more simple is…. BluAlignment uses touch therapy giving guaranteed and lasting pain-relief.
Jace: 🙂 🙂 🙂 TEARS OF JOY!!!